Not sure if anyone is still checking in on my blog, I have been gone a while now.
The past two months have been a roller coaster ride, and just for the record, I hate roller coasters.
We buried my father this past Wednesday, and we said a tearful 'see you soon' to my 20 year old son yesterday as he left for 3 months of Boot Camp five months a head of schedule.
The last two months have been filled with dealing with many different people in respect to my fathers health and care.
EMT's, Nurses, Doctors, Technicians, Therapists, Supervisors, Social Workers, Shock Trauma Team, Administrators, and did I mentions Doctors and more Doctors?
Most of those professionals were just that, very professional, helpful, kind, and informative.....some were not.
Being a Professional, in a customer service based business, I found myself being very sensitive to the way my Father, my sister and myself were treated.
I have talked many times in my blog posts about how important I feel it is to respectfully talk to and educate our customers.
In my book no question is stupid.
The question may seem like common sense to the professional, but if the customer (or family member of the patient) asks a question, it is not common sense (or a stupid question) to the person asking the question.
There was nothing more degrading than to have a so called professional look at me as if I had just asked the dumbest question on earth, or answer my question in a tone of voice as if they were talking to an imbecile.
Sometimes I would ask a question that I was pretty sure I already knew the answer to, but I just wanted to be reassured that what I thought was right.
Sure, the answers were pretty common sense answers, but I just needed that professional to confirm the answer for me.
That is the way I deal with my customers.
No matter how stupid some of their questions may seem to me, I always answer them respectfully, as if they just asked me a very important question.
Of course I know more than my customers, I should, I am the professional.
I am there to help educate them, just as all of the professionals that I dealt with the past couple of months were supposed to be there to help educate me.
It saddens me to read some of the posts on grooming groups when a groomer will make fun of a customer who they felt asked a really stupid question, and the groomer responded in a rude and insulting way, and on top of that, the groomer felt justified to do so, because of how stupid they felt the question was.
After my experience of the last two months, I will always make sure that I answer every question my customers ask as respectfully as I can, and never make them feel stupid.
Okay, I am climbing down off of my soapbox now.
How's that for my first post back?
Sorry, had to get that off of my chest.
Trying to move on....
I am looking forward to getting back to writing again.
I am also looking forward to this coming weekend.
My daughter Jessica and I will both be going to Groom Expo in Hershey again.
We both need this break and we really enjoy the Expo.
I will be competing with my Dachshund/ Bichon in the Salon Freestyle, and my daughters Bichon in the Abstract Runway.
Most exciting of all...Jessica and I will be competing together in the Rescue Round-up Invitational.
We plan on having some much needed fun. :)
The past two months have been a roller coaster ride, and just for the record, I hate roller coasters.
We buried my father this past Wednesday, and we said a tearful 'see you soon' to my 20 year old son yesterday as he left for 3 months of Boot Camp five months a head of schedule.
The last two months have been filled with dealing with many different people in respect to my fathers health and care.
EMT's, Nurses, Doctors, Technicians, Therapists, Supervisors, Social Workers, Shock Trauma Team, Administrators, and did I mentions Doctors and more Doctors?
Most of those professionals were just that, very professional, helpful, kind, and informative.....some were not.
Being a Professional, in a customer service based business, I found myself being very sensitive to the way my Father, my sister and myself were treated.
I have talked many times in my blog posts about how important I feel it is to respectfully talk to and educate our customers.
In my book no question is stupid.
The question may seem like common sense to the professional, but if the customer (or family member of the patient) asks a question, it is not common sense (or a stupid question) to the person asking the question.
There was nothing more degrading than to have a so called professional look at me as if I had just asked the dumbest question on earth, or answer my question in a tone of voice as if they were talking to an imbecile.
Sometimes I would ask a question that I was pretty sure I already knew the answer to, but I just wanted to be reassured that what I thought was right.
Sure, the answers were pretty common sense answers, but I just needed that professional to confirm the answer for me.
That is the way I deal with my customers.
No matter how stupid some of their questions may seem to me, I always answer them respectfully, as if they just asked me a very important question.
Of course I know more than my customers, I should, I am the professional.
I am there to help educate them, just as all of the professionals that I dealt with the past couple of months were supposed to be there to help educate me.
It saddens me to read some of the posts on grooming groups when a groomer will make fun of a customer who they felt asked a really stupid question, and the groomer responded in a rude and insulting way, and on top of that, the groomer felt justified to do so, because of how stupid they felt the question was.
After my experience of the last two months, I will always make sure that I answer every question my customers ask as respectfully as I can, and never make them feel stupid.
Okay, I am climbing down off of my soapbox now.
How's that for my first post back?
Sorry, had to get that off of my chest.
Trying to move on....
I am looking forward to getting back to writing again.
I am also looking forward to this coming weekend.
My daughter Jessica and I will both be going to Groom Expo in Hershey again.
We both need this break and we really enjoy the Expo.
I will be competing with my Dachshund/ Bichon in the Salon Freestyle, and my daughters Bichon in the Abstract Runway.
Most exciting of all...Jessica and I will be competing together in the Rescue Round-up Invitational.
We plan on having some much needed fun. :)
EmoticonEmoticon